Monash wins national recognition for customer service

Tuesday 27 October

Monash Sport has been honoured for its commitment to exceptional customer service, being awarded the national Customer Service Institute of Australia’s 2009 ‘Not-for profit Australian Service Excellence Award’.

The Customer Service Institute of Australia (CSIA) is Australia's peak customer service organisation, which is driven by and committed to the development of people, systems and standards to improve customer service. The CSIA awards recognise, promote and reward excellence, professionalism, outstanding achievement and innovation in customer service.

Monash Sport employees Brett Lavale, Site Leader, and Brendan De Souza, Marketing and Communications Coordinator were on hand to accept the awards presented at a black tie event held in Sydney.

When accepting the award, Mr Lavale gave credit to the entire Monash Sport team for their outstanding efforts.

"This represents the culmination of four to five years of concentrated effort in improving our service focus to customers and becoming more systemised. I'd especially like to thank our multi-functional service project team which has driven service improvements across our organisation”

“Our front line staff are critical to delivering this service experienced to over 1.3 million customers annually.”

“This provides additional reinforcement for us to continue to improve the value that we provide for customers. We are grateful for the feedback that our customers have provided us over the last few years which has enabled us to make significant improvements.”

Mr De Souza went on to say that “this is an exciting time for Monash Sport. Winning this prestigious and highly contested awards is testament to the hard work completed over many years to continually improve our services, and our commitment to our valued customers”

CSIA Executive Director, Brett Whitford, said, "With customer expectations continually rising, the wider business community is becoming aware of the value and role that customer service plays in achieving business success.

Brett Lavale and Brendan De Souza with the CSIA representative proudly display the award

Accepting the award on stage